4. TERMS OF SERVICE (EN) — route /terms

Last updated: November 5, 2026

The Spanish version of these Terms prevails in case of any discrepancy.

1. Parties and acceptance

These Terms govern the use of the Accurate platform (accurate.lat), operated by Timewise Business Solutions, Tax ID (CUIT) 30-71808484-5, registered address at Lavalle 333, Ciudad Autónoma de Buenos Aires ("Accurate").

The company that subscribes to the service is the "Client". The individuals the Client authorizes to use the platform are "Users".

By creating an account or using the platform, the Client and its Users accept these Terms and the Privacy Policy.

2. The service

Accurate is a SaaS platform for B2B collections and accounts receivable management. Depending on the plan, it includes: - portfolio visibility; - activity tracking; - account prioritization; - case escalation; - an AI agent that carries out collection activities within rules configured by the Client.

3. Accounts and access

• The Client is responsible for creating its Users and for keeping their credentials confidential.
• The Client is responsible for all activity carried out through its accounts.
• The Client must notify us immediately of any unauthorized use at privacidad@accurate.lat.

4. Plans, pricing and payment

• The service is billed per user, per month, according to the chosen plan. Current prices are published at accurate.lat.
• There is no minimum commitment. The Client may change plans or remove users on a monthly basis.
• Overage charges for additional managed customers and setup fees, where applicable, are disclosed before purchase.
• Accurate may change prices with at least 30 days' prior notice. Changes do not affect periods already paid.
• Non-payment may lead to suspension of the service, after notice.

5. Client data

• The Client retains ownership of all data it uploads to the platform ("Client Data").
• The Client represents that it has a sufficient legal basis to process its debtors' and contacts' data and to upload it to Accurate, in accordance with Argentine Law 25,326.
• Accurate processes Client Data as a data processor. It uses that data only to provide the service and never for its own purposes unrelated to the service.
• After termination, the Client may request an export of its data during the 30 days following termination. After that period, the data is deleted.

6. Connecting email accounts

• Users may connect their Gmail account through OAuth so that Accurate can send collection emails on their behalf.
• By doing so, the User authorizes those emails. Access can be revoked at any time.
• The Client is responsible for the content of messages, for the chosen recipients, and for complying with Google's usage policies and with regulations on commercial communications.
• The processing of Google data is governed by section 5 of the Privacy Policy.

7. AI agent and collection rules

• The agent operates within the rules, segments, tone, negotiation limits and escalation criteria defined by the Client.
• The Client is responsible for configuring those rules and for validating them before enabling autonomous operation.
• All agent activity is logged so the Client can review it.
• The Client agrees to use the platform lawfully and in line with respectful collection practices. The platform may not be used to:
• harass or intimidate recipients;
• send misleading communications;
• contact recipients outside the reasonable hours defined by the Client.

8. Acceptable use

The Client and its Users may not: - use the platform to send spam or unsolicited communications outside an existing business relationship; - upload data without a legal basis; - attempt to access other clients' data; - compromise the platform's security; - reverse-engineer the software; - resell the service without authorization.

9. Intellectual property

• Accurate retains all rights to the platform, software, methodology, models and trademarks.
• The Client receives a non-exclusive, non-transferable license to use the platform for the duration of the subscription.

10. Confidentiality

Each party will keep confidential any information of the other party it accesses in connection with the service. At the Client's request, Accurate may sign a specific non-disclosure agreement (NDA).

11. Availability and support

• Accurate makes reasonable efforts to keep the platform available and secure.
• Interruptions may occur due to maintenance or causes beyond Accurate's control. Scheduled interruptions are announced in advance whenever possible.
• Support is provided through the channels published at accurate.lat.

12. Limitation of liability

• The service is provided "as is". Accurate does not guarantee specific collection results.
• To the maximum extent permitted by law, Accurate's total liability to the Client is limited to the amount paid by the Client in the 3 months preceding the event giving rise to the claim.
• Accurate is not liable for lost profits, indirect damages, or business decisions made by the Client based on information from the platform.

13. Suspension and termination

• The Client may cancel the service at any time. Cancellation takes effect at the end of the paid period.
• Accurate may suspend or terminate the service if the Client materially breaches these Terms, after notice, unless the severity of the breach requires immediate action.

14. Changes

Accurate may update these Terms. If a change is material, Accurate will notify the Client by email at least 15 days in advance. Continued use of the service after that period means acceptance of the updated Terms.

15. Governing law and jurisdiction

These Terms are governed by the laws of the Argentine Republic. Any dispute is submitted to the Ordinary Courts of the Province of Buenos Aires, waiving any other jurisdiction.

16. Contact

Timewise Business Solutions · Lavalle 333, Ciudad Autónoma de Buenos Aires · privacidad@accurate.lat